Patik, Varga és Társaik Zrt.

  • Increase font size
  • Default font size
  • Decrease font size
Címlap for Employees Complaints handling policy
 

Complaints handling policy

E-mail Print PDF

Effective January 1, 2012.

The purpose of the Complaints Management Regulations is to ensure that the settlement of complaints received by Patik, Varga és Társaik Gazdasági Tanácsadó Zrt.

To this end, subject to the 1991 IL. the provisions of the law, it became necessary to develop these regulations.

I.

Receipt of complaints

I./1. Complaints received are received on the day of their receipt at the headquarters of our Company by the head of the secretariat (currently Balázs Polgár), in case of impediment, by a deputy employee working in the office, with a date stamp and a separate registration number. The first digit of the registration number corresponds to the number of complaints received in the given year, the case number of the given liquidation or other insolvency proceedings is indicated after the break mark, and the year of arrival after another break.

Complaints received outside working hours (8.00-16.00) will be registered on the first day after receipt.

Once filed, the complaint will be photocopied in two additional copies. The original shall be attached to the case in question, the second copy shall be sent to the rapporteur for that case and the third copy to the chairman of the board of directors of the company.

I./2. After scanning the incoming complaint, it will be placed on the central server in the “complaints” directory under a separate registration number, according to a separate register.

II.

Evaluation of the complaint

II./1. Within two working days, the case officer will collect the documents available in connection with the complaint, make a photocopy of them and then write a short, concise opinion on the complaint. In the light of the background to the case, the rapporteur's presentation shall include a brief summary of the facts and any previous action taken in the case.

II./2. The documentation thus compiled shall be handed over to the Chairman of the Board of Directors of the company without delay.

III.

Examination of the complaint

III./1. The Chairman of the Board of Directors shall decide on the complaint in his / her own competence and, if necessary, hold consultations. The complaint shall, as far as possible, be dealt with within 15 days of its filing. If the acquisition of additional documents, data or personal consultation becomes necessary in the case, the administrative deadline shall be extended by the corresponding duration.

III./2. The following decisions can be made in the assessment of the complaint:

Rejection of the complaint
Acceptance of the complaint
Request additional documents
Request a personal consultation
Informing the competent General Court
III./3. Rejection of the complaint:

Rejection of the complaint
This may be the case if it proves to be unfounded in all respects. In that case, the examiner shall inform the complainant in writing within eight days of the registration, drawing his attention to the fact that if he considers the liquidator's proceedings to be unlawful in any respect, he may lodge an objection with the competent General Court. The provisions contained in the relevant Cstv.

Accept complaint:
If the reviewer considers the complaint admissible, he shall inform the complainant in writing within the above time limit and shall take all necessary measures to remedy the problem raised by the complaint.

In this case, too, it is necessary to call on the complainant to object as described above.

Request additional documents
If the complaint cannot be clearly resolved on the basis of the available documents, the Chairman of the Board of Directors may, within 8 days after the registration of the complaint, invite the complainant to attach additional documents. In this case, the time limit for administration shall be extended by the time the documents are received.

Further consultation
If the assessor of the complaint deems it necessary, he may initiate a personal consultation with the complainant. A personal consultation may also be held on the initiative of the complainant. In the case of a personal meeting, the liquidator and the chairman of the board of directors shall be required to attend. Minutes shall be kept of the personal consultation in all cases.

Informing the General Court
If the examiner considers it necessary, he shall send a copy of the complaint to the competent Tribunal for information by means of a covering letter. If this measure is necessary, it is still obligatory to inform the complainant.

Csurgó, 2012. január 2. 

Dr. Varga János

                                                                                                                                                       igazgató

 

Ez a weboldal cookie-kat használ a hitelesítés, navigáció és egyéb funkciók kezelésére. Honlapunk használatával Ön elfogadja, hogy ilyen típusú cookie-kat helyezhetünk el eszközén. Ha többet szeretne megtudni az általunk használt cookie-król és azok törléséről, olvassa el az adatvédelmi irányelveinket.

Elfogadom a cookie-kat ezen az oldalon.
EU Cookie Directive plugin by www.channeldigital.co.uk